Increased Talent Retention and Effective Talent Management

Increased Talent Retention and Effective Talent Management

Case Study

Kayra Segura

Service Fulfilment Manager

Hamburg Süd, A.P. Moller – Maersk

Case Study

Kayra Segura

Service Fulfilment Manager

Hamburg Süd, A.P. Moller – Maersk

Kayra Segura, Hamburg Süd Service Fulfilment Manager , A.P. Moller – Maersk

The Challenge

Team members would bring “issues to be solved” to their manager without proactively suggesting solutions themselves. Three negative outcomes of that practice resulted in: 1. Manager spending “too much time on very small things”, 2. Team members missed opportunity for their own professional development and 3. Not efficient use of creative talent of the whole team.

The Solution

After supervisor’s participation in a Management Development program facilitated by Pavel, (Leader Talent, LLC) and learning specific and easy-to-use business communication tools, the situation changed dramatically. Now team members proactively suggesting solutions, and that builds their confidence and “feeling they are important part of the organization”. Supervisor has “more time to review macro aspects of operation”.

The Results

Increased performance & productivity, independence and confidence of whole team; individual professional development, more time to develop other skills and projects.

The Challenge

Team members would bring “issues to be solved” to their manager without proactively suggesting solutions themselves. Three negative outcomes of that practice resulted in: 1. Manager spending “too much time on very small things”, 2. Team members missed opportunity for their own professional development and 3. Not efficient use of creative talent of the whole team.

The Solution

After supervisor’s participation in a Management Development program facilitated by Pavel, (Leader Talent, LLC) and learning specific and easy-to-use business communication tools, the situation changed dramatically. Now team members proactively suggesting solutions, and that builds their confidence and “feeling they are important part of the organization”. Supervisor has “more time to review macro aspects of operation”.

The Results

Increased performance & productivity, independence and confidence of whole team; individual professional development, more time to develop other skills and projects.

Testimonial

Rafael Buelvas

Regional Ocean Product Manager

A.P. Moller – Maersk

Testimonial

Rafael Buelvas

Regional Ocean Product Manager

A.P. Moller – Maersk

Rafael Buelvas - Regional Ocean Product Manager at A.P. Moller – Maersk

“When it was necessary to give feedback, in the past I was either very straight to the point or wound up going in circles not being very clear. For me, it was very difficult to set a clear vision and structure that works for me and for the person who was receiving the feedback. In some cases, I felt that the person left the room confused or upset about what I said when frankly, it might have been just an interpretation or misunderstanding. Additionally, I felt that they do not fully grasp the situation and/or area that needs to be improved and just kept doing the same way which was not working. After learning the SBI feedback formula at the Leader Talent Management Development program, for me, now is the main tool to give feedback, not too long but practical. Now when I work on compiling all the data, it allows me to analyze and strengthen my arguments. With the person I’m Identifying a Behavior and it is helping us take action on what needs to be kept, changed, or improved. And finally, when we pass to the impact, that for me is the perfect closing, I feel that the person who is receiving the feedback is fully aware of why we need to improve our actions. Clear benefits for our company: no staff turnover, employee loyalty, performance boost."