“When it was necessary to give feedback, in the past I was either very straight to the point or wound up going in circles not being very clear. For me, it was very difficult to set a clear vision and structure that works for me and for the person who was receiving the feedback. In some cases, I felt that the person left the room confused or upset about what I said when frankly, it might have been just an interpretation or misunderstanding. Additionally, I felt that they do not fully grasp the situation and/or area that needs to be improved and just kept doing the same way which was not working. After learning the SBI feedback formula at the Leader Talent Management Development program, for me, now is the main tool to give feedback, not too long but practical. Now when I work on compiling all the data, it allows me to analyze and strengthen my arguments. With the person I’m Identifying a Behavior and it is helping us take action on what needs to be kept, changed, or improved. And finally, when we pass to the impact, that for me is the perfect closing, I feel that the person who is receiving the feedback is fully aware of why we need to improve our actions. Clear benefits for our company: no staff turnover, employee loyalty, performance boost."